Agent for network connectivity problem resolution
Original Publication Date: 2003-Jun-18
Included in the Prior Art Database: 2003-Jun-18
Networking connectivity is a 'black art' to most users, it is the most misunderstood and mis-configured of end user computer services. Networking support calls are the most numerous type of calls made to help desks, and often the most difficult to resolve. Calls on erroneous network issues, or network issues being mis-routed in the call centers.