Browse Prior Art Database

Agent for network connectivity problem resolution

IP.com Disclosure Number: IPCOM000013265D
Original Publication Date: 2003-Jun-18
Included in the Prior Art Database: 2003-Jun-18

Publishing Venue

IBM

Abstract

Networking connectivity is a 'black art' to most users, it is the most misunderstood and mis-configured of end user computer services. Networking support calls are the most numerous type of calls made to help desks, and often the most difficult to resolve. Calls on erroneous network issues, or network issues being mis-routed in the call centers.