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A Method and System to Help Customer Keep Track of e-business Process and Be Notified of Key Information in Time

IP.com Disclosure Number: IPCOM000013720D
Original Publication Date: 2000-Aug-01
Included in the Prior Art Database: 2003-Jun-18

Publishing Venue

IBM

Abstract

A Method and System to Correlate, Delivery and Present Messages Disclosed is a method and system to correlate related messages and present them at proper time, in proper form to receivers associatively. The system consists of sender(s), receiver(s) and transmission infrastructure. The sender, which does business service, is responsible for preparing and sending PLAN and messages to receiver following the business logic flow. The receiver is responsible for receiving and presenting PLAN and messages. Transmission infrastructure is responsible for buffering PLAN and messages and deliver them to target device(s) according to preset policy or requests of the sender and receiver. The infrastructure also contains components that get status of users (receiver and sender, actively or passively) in profile so to deliver PLAN and messages in proper form, at proper time to proper device. Sender and receiver are logical function name, a real apparatus can be a receiver and a sender. A PLAN describes the overview of inherently related messages and individual message that would follow up. The format of PLAN and message are formally defined so the receiver and transmission infrastructure can process them automatically. The messages also include information related to the PLAN so receiver can automatically associate them with PLAN and other messages, and make proper presentation or processing.