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A device to measure the efficiency and productivity of service operation and to estimate the workload or amount of service that is required for planned amount of the service or give workload respectively

IP.com Disclosure Number: IPCOM000013807D
Original Publication Date: 2001-Jun-01
Included in the Prior Art Database: 2003-Jun-18

Publishing Venue

IBM

Abstract

Patent Title: A device to measure the efficiency and productivity of service operation and to estimate the workload or amount of service that is required for planned amount of the service or give workload respectively Problem description: Workload to be spent to deliver service varies and is essentially not derived (calculated) from the defined service procedure, because the service operation is a human activity that includes mental activity such as communication and decision-making.