Browse Prior Art Database

New help system having user's computer desktop image jointly with an instructor using Internet/Intranet

IP.com Disclosure Number: IPCOM000014016D
Original Publication Date: 2000-May-01
Included in the Prior Art Database: 2003-Jun-19

Publishing Venue

IBM

Abstract

Disclosed is a system for giving guidance of computer system and it's applications having the user's computer desktop image jointly with an instructor using Internet or Intranet networks. This system provides efficiency by having the user's computer desktop image. The same kind of current other systems requires installing some software and setups in advance. However, those installation or setups preparation works is impossible to do if the target users number is unlimited. This is a big problem for a company which wants to provide efficient and proper guidance service for unlimited number of user. This disclosed system overcome the problem. A user visits a help service homepage when he/she need some help as far as the computer system, and requests a help at the page. Then the programs are dynamically downloaded to user's computer and that provides the same desktop image to a instructor of the service company and instructor can provide proper and precise guidance for the user. Configuration [1] User's machine User's machine which connecting to Internet/Intranet