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METHOD TO INFORM CUSTOMERS THAT THEY HAVE MISPLUGGED THEIR MONITOR INTO A SYSTEM WITH MULTIPLE MONITOR CONNECTIONS

IP.com Disclosure Number: IPCOM000014157D
Original Publication Date: 2000-Apr-01
Included in the Prior Art Database: 2003-Jun-19

Publishing Venue

IBM

Abstract

Method to inform customers that they have misplugged their monitor into a system with multiple monitor connections All PC systems ship with a VGA (Video Graphics Adapter) or monitor connector. The customer plugs the monitor into this connector and powers on the system. The system boots up and the customer can view activity on the system. Newer systems ship with upgraded graphics adapters installed. These systems then have two graphics connectors. To many customers it would not be obvious which connector to plug into, the original one or the added one. This invention helps reduce help center and support calls from customers who misplug monitors on systems with multiple monitor connections. This invention consists of POST (power on self test) code to detect if the monitor is plugged into the proper graphics chip and if it isn't the code displays a message to customer on the screen to power off the system and move the monitor connection. This will save help center and support calls.