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Business Method for Phone message access over the web

IP.com Disclosure Number: IPCOM000014404D
Original Publication Date: 2001-Apr-01
Included in the Prior Art Database: 2003-Jun-19

Publishing Venue

IBM

Abstract

Disclosed is a business method by which an answering service, such as that supplied by a telephone phone company provides a service where users can also check their messages using a web page provided by the service provider. The primary mode of operation is that a caller calls our user's phone, reaches the answering service, and leaves a message. Software used by the answering service sends and coordinates the message with a web server so the user can access telephone messages by using a web page or their telephone. The user accesses the web page where they can enter their telephone number and a password. Once logged on, the user is given a list of messages with the associated caller id information. The use user can select a message and have it played, or they can have the message translated to text by a speech recognition program. In addition to translating messages, e-mail alerts can also be requested by the user. These alerts are sent out when a message is left for the user, and contain one or more of the following: 1) Caller ID information for the message received. 2) The message in text form. (As recognized by a speech recognition program.)