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Scheme-based work assignment in a workflow system

IP.com Disclosure Number: IPCOM000014795D
Original Publication Date: 2000-Oct-01
Included in the Prior Art Database: 2003-Jun-20

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Disclosed is a method that automatically balances the workload and assigns the work activity to the person in a group of persons with the lightest workload. Workload balancing is a useful feature in a workflow system. The method uses a workload index and the number of work items to balance the workload of work assignment. The workload index is defined as the summation of the normalized priorities associated with the work items of a person. The normalization of a priority is computed by a scheme specified by the user. Using this approach, a workflow system selects the person with the lightest workload from a group of persons and assigns the work item to him. The method consists of three elements: Definition of a scheme for priority normalization Definition of a workload index based on the scheme A procedure to perform automatic work assignment based on the workload index and the number of work items Normalization Scheme Definition