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Instant Messaging based finer granularity alerts on orders Disclosure Number: IPCOM000014957D
Original Publication Date: 2001-Aug-01
Included in the Prior Art Database: 2003-Jun-20

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Disclosed is a method and system for instant messaging based finer granularity alerts in food checkout services and other types of orders. Food checkout/takeout services currently do not offer the ability to provide fine grain alerts so that users have a precise idea of the state of their orders. In the disclosed system, someone ordering food such as a pizza can time their trip for pickup with the event of pizza insertion in the oven, so that they can get a warm pizza. In this disclosure we propose a mechanism for alerting the user about the state of the order which may impact the takeout/checkout procedure. The key is to use instant messaging to the user to inform her about the state of an order. For example, when the food is about to be inserted into the oven (i.e. about to be cooked) an instant messaging alert could be sent so that the user can time their pickup based on the alert. To summarize, the method improves the checkout/takeout mechanism in food service by offering multiple alerts about the state of the order, thereby allowing users to take appropriate actions. The method can be extended for any order and is not confined to food services. 1