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A Method of Using Electronic Perpetual Vending Machine Operational Data to Detect Operational Problems with Vending Machines Networked Together via Either Wireless or Telephone Lines to a Managed Operations Central Server Environment and Notification of Problems via Electronic Means, Wireless Means, email Means, Pager Means, or Other Individually Addressable Device Means Disclosure Number: IPCOM000015112D
Original Publication Date: 2001-Nov-05
Included in the Prior Art Database: 2003-Jun-20

Publishing Venue



Disclosed is a model of using modern vending machine electronic perpetual operational data to detect vending machine operational problems and notification of said operational problems via electronic means, wireless means, email means, pager means, or other individually addressable device means, including fax means. Modern electronic vending machines can be networked together and contribute to customer satisfaction, and maximizing profit by reporting operational problems at very early threshold based limits. The elements of this disclosure involve the monitoring of the inside functional componentry domain of the vending machine for physical success of all operational mechanics of the modern vending machine . This monitoring domain includes , but is not limited to power, power distribution, temperature, door opens and closes, column empties or jams, sold quantities for restocking and revenue accounting, compressor components, lights, levers, and buttons for user selections, and sales analysis for predictions of refill needs. Domains are customizable to business goals while thresholds allow the alerts to assist customer satisfaction with less vending machine down time as well as assisting with profit maximization. Each of the above listed elements of this disclosure are individually assigned a threshold of operational values or alert property values that is consistently monitored by networked software. When threshold of operational values or alert property values are met or exceeded, the individually addressable smart vending machine and the managed network engage in a data gathering and data analysis mode for predetermined component based decision making and alert notification to system or humans to receive the alerts via electronic means, wireless means, email means, pager means, or other individually addressable device means including fax means. Thoughtful usage of domains, and setting alert thresholds can alert maintenance authorities in seconds or minutes in a deliberate and well planned systematic fashion, while the unmanaged machines may leave operational problems to chance discovery or routine route patterns that could take days for detection, causing loss revenue as well as loss opportunities for improved customer relations. 1