Browse Prior Art Database

Online Customer Support (Chat) Through Egent Database Infrastructure

IP.com Disclosure Number: IPCOM000015665D
Original Publication Date: 2002-Feb-28
Included in the Prior Art Database: 2003-Jun-20

Publishing Venue

IBM

Abstract

Main idea of this invention: Provide an infrastructure of text chat transaction with customer. Current text chat system allows interactive communication with customer, though it might have issue, such as 1.Customer can specify counterpart directly, though it is difficult to specify appropriate counterpart for customer's problem