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Worldwide Call Satisfaction Survey Tool

IP.com Disclosure Number: IPCOM000015857D
Original Publication Date: 2002-May-16
Included in the Prior Art Database: 2003-Jun-21

Publishing Venue

IBM

Abstract

A survey tool is disclosed whose goal is to provide a method of globally surveying users who have contacted and received support from customer service centres in a number of different countries. Requirements for such a program include: 1. The survey tool has to be capable of surveying in any number of specified languages. 2. It also has to be possible to provide a survey in two languages when there is a legal requirement, eg in Canada.