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Problem Determination Help Desk Tool

IP.com Disclosure Number: IPCOM000016211D
Original Publication Date: 2002-Aug-18
Included in the Prior Art Database: 2003-Jun-21

Publishing Venue

IBM

Abstract

Disclosed, is a program that is application specific for problem determination of SAP* invoicing. It was initially designed as a tool for the business help desk to aid in the investigation of invoicing errors. It completely integrates related data base tables and invoicing related transactions into a one-stop shop. This affords the user the ability to access all relevant data stored on the SAP data base VIA direct data base table reads or through SAP process transactions without the burden of memorizing or keying in data element values. Concept Create an end user application that links all relevant data and SAP transactions into a single automated user group tool, used in quickly identifying and resolving transaction data errors and customer issues. Figure 1 Figure 2