Broker scheme which enables transparent mapping between VXML and CTI
Original Publication Date: 2002-Sep-14
Included in the Prior Art Database: 2003-Jun-21
A system and method for VXML and CTI vendor independent integration based on CTI extensions through a broker concept. Description: An area that is not directly addressed with respect to VXML service application development is the CTI (Computer Telephony Integration) domain. A framework is established which addresses mapping current standards with (unknown) future standards.