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Broker scheme which enables transparent mapping between VXML and CTI

IP.com Disclosure Number: IPCOM000016316D
Original Publication Date: 2002-Sep-14
Included in the Prior Art Database: 2003-Jun-21

Publishing Venue

IBM

Abstract

A system and method for VXML and CTI vendor independent integration based on CTI extensions through a broker concept. Description: An area that is not directly addressed with respect to VXML service application development is the CTI (Computer Telephony Integration) domain. A framework is established which addresses mapping current standards with (unknown) future standards.