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Direct and Instant access from customers to support staff from online information and product GUIs

IP.com Disclosure Number: IPCOM000016591D
Original Publication Date: 2003-Jul-01
Included in the Prior Art Database: 2003-Jul-01

Publishing Venue

IBM

Abstract

Disclosed is an 'on demand' system for placing instant message buttons in all online product information and product graphical user interfaces (GUIs) to allow customers to contact, in real-time and directly, support personnel as soon as the customer has a question or problem with the product.