An Algorithm for Ranking SLAs for Importance Based on Trends, Violations, and Quantity.
Original Publication Date: 2003-Jul-09
Included in the Prior Art Database: 2003-Jul-09
An enterprise IT shop may manage several hundred resources spread across thousands of SLAs. A method is needed to differentiate SLAs by customer so that those violating or about to violate contracts can be dealt with first. The advantages of using this invention are: 1) increase the usability of large scale SLA applications by displaying SLAs by importance to an SLA Administrator 2) enable SLA administrators and operators with limited time and resources to focus on solving IT problems that are predicted to breach or have breached SLA contracts with their customers.