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Customer Replaceable Unit Monitor Data Collection and Utilization Process

IP.com Disclosure Number: IPCOM000019548D
Publication Date: 2003-Sep-18

Publishing Venue

The IP.com Prior Art Database

Abstract

This concept proposes a process that makes efficient use of the CRUM (Customer Replaceable Unit Monitor) technology during manufacturing, field operation and re-manufacturing with the objective of enhancing productivity, product quality, and ultimately customer satisfaction. This process is supported by an infrastructure that consists of a number of software and hardware tools that facilitate data collection, standardized analysis and sharing of the information across the critical groups involved, marketing, field engineering, continuing engineering, production and recycling centers.