Developing IVR applications, which does not rely upon the DNIS,ANI for invocation and DTMF for decision making.
Original Publication Date: 2003-Nov-03
Included in the Prior Art Database: 2003-Nov-03
A major problem in the Telco industry is an over reliance on the DNIS (called number) and ANI (calling number) fields for invocation of the IVR application and then using DTMF to do the caller authentication , call routing, and customer profile look up etc.. The key problem with this reliance is that it ties services to a specific telephone number when most services are normally associated with specific person. This paper provides us an alternative way to achieve mapping between user and the Interactive Voice Response (IVR) system services.