Browse Prior Art Database

Eliminating a need for CTI/data links to transfer Call related data between IVR Applications (Poor man's CTI)

IP.com Disclosure Number: IPCOM000022258D
Original Publication Date: 2004-Mar-03
Included in the Prior Art Database: 2004-Mar-03

Publishing Venue

IBM

Abstract

The disclosed is a method to pass the call data between IVR applications through the existing voice link between them. This solution eliminates the need for setting up the CTI/ data/ IP framework to avoid huge investment. It is well suited for small to medium business.