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The present invention deals with the design a set of protocols and a methodology for performing problem determination that spans the administrative domains of the parties specified in the contract.
English (United States)
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System and Methods for Inter -domain Problem Determination in a distributed Service Environment
Electronic contracts can be used to formally capture service-level agreements between interacting parties. A U.S. patent 6,146,618 entitled: "Service Contract for Managing Service Systems," discloses the concept of an electronic contract for capturing electronic interactions amongst a set of business servers. The electronic contract captures explicitly all aspects of the server-to-server interactions, including transport protocol(s), document format(s), security policies (signing, non-repudiation, encryption), business roles, associated actions, responsiveness, allowable sequences of messages and exception handling.
When a service level agreement, as specified in the contract, is violated a desirable action is to launch a process that identifies the root cause of the violation and corrects the problem, so that normal operation between the interacting parties can resume. The present invention deals with the design a set of protocols and a methodology for performing problem determination that spans the administrative domains of the parties specified in the contract. We refer to this approach as inter-domain problem determination, where we define a domain as a collection of IT resources, both software and hardware, that are under the operational control of a management system. The invention consists of the specification of message interchanges that need to take place betw...