SHARED LINE BILLING AND DATA INTERFACE
Original Publication Date: 1987-Dec-31
Included in the Prior Art Database: 2004-Apr-04
Xerox Disclosure Journal
Many systems have been proposed for (semi) automatic billing and diagnostics for copiers and other decentralized devices. One method of doing this is by telephone because the network already exists. For example, the operator makes the call (on schedule or request) and places the phone into an acoustic coupler or activates some other type coupler. However, there must be a phone next to the copier. Also, a person must be present who understands the operation. Another important problem is queuing. Most calls will be during business hours and the calls will tend to stack causing key operator frustration.