ELECTRONIC CUSTOMER FEEDBACK INTERFACE
Original Publication Date: 1993-Apr-30
Included in the Prior Art Database: 2004-Apr-06
Xerox Disclosure Journal
Customer satisfaction data for electronic reprographic machines is currently obtained through the use of mass mailings to customers. The customer is generally asked to complete the survey by answering a series of questions, where the customer is generally given a choice of numbers (1, 2, 3, . . .) by which to code the answers. The completed form is then returned by mail so that the coded information may be entered into a computer for subsequent processing and report generation.