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ELECTRONIC CUSTOMER FEEDBACK INTERFACE

IP.com Disclosure Number: IPCOM000026682D
Original Publication Date: 1993-Apr-30
Included in the Prior Art Database: 2004-Apr-06
Document File: 2 page(s) / 67K

Publishing Venue

Xerox Disclosure Journal

Abstract

Customer satisfaction data for electronic reprographic machines is currently obtained through the use of mass mailings to customers. The customer is generally asked to complete the survey by answering a series of questions, where the customer is generally given a choice of numbers (1, 2, 3, . . .) by which to code the answers. The completed form is then returned by mail so that the coded information may be entered into a computer for subsequent processing and report generation.