Browse Prior Art Database

Original Publication Date: 1998-Feb-28
Included in the Prior Art Database: 2004-Apr-08

Publishing Venue

Xerox Disclosure Journal


Disclosed is a method and system for simultaneously controlling and monitoring the performance and function of a plurality of electrostatographic printing or copying machines. The system comprises a central site, for example, a local area network, for continuous display, control, and monitoring of linked machine status and performance. Software in remote machines forwards status information, for example, low paper, jams, jobs, and the like, to the central site for use by a key operator or dispatcher for the purpose of initiating remedial or preventative action, for example, remotely or by direct intervention. Each machine in the system is networked with all the other machines, therefore any machine may assume or be reassigned the work of another machine which has exceeded its capacity or is under performing. The system and method can provide: alarm capability, machine location indication, component or problem location within a particular machine, capability for logging machine status and problem statistics, and problem analysis and proposed problem resolution suggestions for use by operator or dispatcher. Prior methods or systems, for example, Remote Interactive Communication (RIC), technology patented by Xerox Corporation, provide remote diagnostic capabilities for machine performake, such as, copy volumes and catastrophic machine failures, but they do not monitor or control minor machine performance and functions which can become significant over time.