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MACHINE IDENTIFICATION REPORT FOR ELECTROPHOTOGRAPHIC PRINTERS

IP.com Disclosure Number: IPCOM000027772D
Original Publication Date: 1999-Aug-31
Included in the Prior Art Database: 2004-Apr-09

Publishing Venue

Xerox Disclosure Journal

Abstract

Disclosed is a machine identification report for electrophotographic printers. The information as well as a failed part allows analysts to reconstruct the failure mode and its root cause. A machine diagnostic routine invokes the report comprising the date, time, machine serial number and the current copy count. A Customer Service Representative (CSR) encloses the report with the defective part being returned from a serviced machine.