Options when returning work items in workflow management systems
Original Publication Date: 2004-Apr-16
Included in the Prior Art Database: 2004-Apr-16
Workflow Management Systems support the definition and execution of business processes. Business processes consist of a set of activities. Activities that are carried out by people are called staff activities. Staff activities are associated with staff query.This staff query identifies the users that potentially can carry out the activity. When the activity is about to be executed, the Workflow Management System carries out the staff query. For each qualified user, a work item is created. A user starts working on the activity by claiming/checking-out the work item. When finished, the user indicates this via an appropriate command. If the user can not handle the activity, it returns the work item. All originally selected users are eligible again (including the user that returned the work item). This inefficient handling can be improved by adding a set of options to the return work item function.