Method to assess operations characteristics of managed elements
Original Publication Date: 2004-May-18
Included in the Prior Art Database: 2004-May-18
This development helps to assess periodically the service and operations requirements of applications and systems for the adjustment of the appropriate service classes between customer service and data center operations management. This method helps to mediate between the customer service and data center operations management in understanding the impact of service requirements to service efforts and balancing business relevance to operations efforts (and costs).