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Embracing the "open code" philosophy for professionals, to achieve the ultimate goal of: " best of breed, on demand products and services"

IP.com Disclosure Number: IPCOM000029261D
Original Publication Date: 2004-Jun-21
Included in the Prior Art Database: 2004-Jun-21

Publishing Venue

IBM

Abstract

In the traditional support organization, there are various levels of support personnel, each with a different level of knowledge and expertise. Many times this bureaucracy is efficient and works to perfection and in a timely fashion. However, too often the bureaucracy is misused.