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Outbound Call Security Using Speech Recognition

IP.com Disclosure Number: IPCOM000030338D
Original Publication Date: 2004-Aug-06
Included in the Prior Art Database: 2004-Aug-06

Publishing Venue

IBM

Abstract

Organizations occasionally have problems controlling unauthorized outbound calls. Offices or conference rooms can be locked at night and phones can be locked out when an agent isn't logged in from making / receiving calls. In spite of these measures unattended phones can be used inappropriately. This application would attach a speech recognition application to outbound calls for the purposes of identifying the caller and comparing their outbound calling rights and restrictions for that individual (or a default value if the individual is unknown). Depending on the rights and restrictions, the system would take various actions (allow the call, block the call, play a message, notify an administrator, charge the call to the users department, etc.)