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Method for Personalized Call Center Service

IP.com Disclosure Number: IPCOM000032477D
Original Publication Date: 2004-Nov-05
Included in the Prior Art Database: 2004-Nov-05

Publishing Venue

IBM

Abstract

Disclosed is a method to make calls to call centers more personal. thus establishing a more intimate relationship with the customer, and thus improving customer relationships and customer retention. This is done by designating a set of individuals to serve the needs of a particular caller.