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Application And Methodology To Provide A Customer Support Center Work Environment

IP.com Disclosure Number: IPCOM000033034D
Original Publication Date: 2004-Nov-22
Included in the Prior Art Database: 2004-Nov-22

Publishing Venue

IBM

Abstract

A methodology to provide a common standard interface, with job descriptions to provide an enhanced and effective customer support center. This customer support center will enable service teams to communicate more effectively from any remote location and provide all the requirements necessary to form the standard customer->level1->level2->level3 service platform.