Knowledge Management for Updating Business Process Based on Financial Index
Original Publication Date: 2004-Dec-20
Included in the Prior Art Database: 2004-Dec-20
A subject to be solved in this disclosure is relevant to a knowledge management system for constructing and maintaining a business knowledge database, and updating adaptively according to changes of business process operation. For this purpose, based on ranking and indicating the importance of the accumulated knowledge classified by the following three elements: the financial condition of the operation area corresponding to the keyword extracted by clustering from the database, a user's input statistics of using-satisfaction, and the number of times of knowledge retrieval, this proposed method and apparatus update the contents of the database as follows: a more detailed description is added when the business operation knowledge is located in a higher rank, and the fusion of description, simplification, or the updating stops also including correspondence business is carried out when the knowledge in a lower rank.