Data Collection and Utilization Process for Monitors for Customer Replaceable Units
Publication Date: 2004-Dec-23
The IP.com Prior Art Database
Customer replaceable unit field problems and production issues can be dealt with by collecting a small sample set of customer replaceable unit and customer replaceable unit monitor's and performing detailed analysis. The results can then be generalized to the customer replaceable unit population resulting in proposals for design changes and new procedures. There are problems, however. Because the sample set is small and there are no standardized tools for the collection, sharing and analysis of the data the analysis as well as the suggested course of action can be open for interpretation. It is also difficult to verify if the improvements have any impact on the original problem. Here a process is proposed that makes efficient use of the customer replaceable unit monitor technology and the data stored therein during manufacturing, field operation, and re-manufacturing with the objective of enhancing productivity, the product quality and customer satisfaction. This process is supported by an infrastructure that consists of a number of S/W and H/W tools that facilitate data collection, standardized analysis and sharing of the information across the critical groups involved, marketing, field engineering, continuing engineering, production and recycling centers.