Provide Interactive Browser Version Of A Customer Dump Dataset With On-line Analysis
Original Publication Date: 2005-Jan-19
Included in the Prior Art Database: 2005-Jan-19
A method to create a problem analysis "dump" dataset that will be an on-line interactive service dashboard that will allow customers to navigate through service information directly on-line while "inside" the "dump" dataset. All the required service information directly related to the problem and the product release will be immediately available. Also the customer will be able to automatically send the "dump" dataset directly to the support center. The support center will use a new search methodology that will identify and isolate any existing fixes that are required to resolve the problem. This will replace the current method of the customer creating a search string on their own to try to determine, and find a match, of any existing fixes they need to resolve their problem.