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Technique to Hide Sensitive information on Remote Control or Remote Guidance Systems

IP.com Disclosure Number: IPCOM000035203D
Original Publication Date: 2005-Jan-20
Included in the Prior Art Database: 2005-Jan-20
Document File: 1 page(s) / 37K

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Technique to hide sensitive information on remote control and remote guidance systems

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Technique to Hide Sensitive information on Remote Control or Remote Guidance Systems

Remote control systems or remote guidance systems do not include a way for the user of the controlled machine to hide sensitive information from being viewed on the remote console. For example, if an executive is editing a spreadsheet with sensitive information, it would be impossible for him to share his screen withouth closing this spreadsheet, which will become a problem if the error that the agent is trying to fix only appears if this particular program is running on the system. This document describes a system that can be used to hide windows with sensitive information to the remote screen viewer. When the remote control system starts up, it will check the list of opened windows and will reparent any opened window not belonging to the OS in order to intercept any OS/User interaction of the window (move, resize, repaint,...).

    The remote control system will by default mark all these windows as 'hidden', blanking the area covered by them in the screenshot before sending the deltas to the remote console. On the local system, the program will decorate the windows with a special frame so the local user will be able to differenciate hidden windows from the visible windows. This frame will also allow toggling the window status (visible/hidden) if needed by the remote agent. But only the local user will be able to decide if the remote technical support agent will be able to see or no...