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Workflow Management Application Template Disclosure Number: IPCOM000035516D
Original Publication Date: 2005-Jan-21
Included in the Prior Art Database: 2005-Jan-21
Document File: 2 page(s) / 52K

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A workflow management application provides a reusable, web-based template for service request processing. The application permits customization to handle work requests between a customer and a service provider.

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Workflow Management Application Template

Workflow management has previously been implemented using collaborative workflow applications such as IBM's Lotus Notes®. While some aspects of workflow management are generic, each application using this design pattern tends to be a custom installation. The application described in this article, eRequester, implements a service request process using the design pattern of workflow management, but has extended the design to allow customization of features such as: the number of steps within the workflow, the fields captured within a step, the titles of fields for each step, the level of security, the number of languages supported, installation options and the like.

Application templates reduce software development time by promoting code reuse. The eRequester application, by setting the attributes through a configuration process, can quickly produce a workflow management application over the web. The customization capability reduces the cost of developing a tailored application, increases the speed of delivery to a customer, and can quickly adjust to changes in a business workflow.

The eRequester permits applications to be designed based on profiles, as summarized in the following table:

Design technique Implementation

Configure the workflow 19 sub-forms that an administrator can use in any sequence.

Configure workflow steps Step profile sub-forms that support 5 language translations per display field.

Support internationalization Template can support up to 5 simultaneous language...