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A workflow management application provides a reusable, web-based template for service request processing. The application permits customization to handle work requests between a customer and a service provider.
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Workflow Management Application Template
Workflow management has previously been implemented using collaborative workflow
applications such as IBM's Lotus Notes®. While some aspects of workflow management
are generic, each application using this design pattern tends to be a custom installation.
The application described in this article, eRequester, implements a service request
process using the design pattern of workflow management, but has extended the design
to allow customization of features such as: the number of steps within the workflow, the
fields captured within a step, the titles of fields for each step, the level of security, the
number of languages supported, installation options and the like.
Application templates reduce software development time by promoting code reuse. The
eRequester application, by setting the attributes through a configuration process, can
quickly produce a workflow management application over the web. The customization
capability reduces the cost of developing a tailored application, increases the speed of
delivery to a customer, and can quickly adjust to changes in a business workflow.
The eRequester permits applications to be designed based on profiles, as summarized
in the following table:
Design technique Implementation
Configure the workflow 19 sub-forms that an administrator can use in any
Configure workflow steps Step profile sub-forms that support 5 language
translations per display field.
Support internationalization Template can support up to 5 simultaneous language...