Electronic Service Request System
Original Publication Date: 1989-Sep-01
Included in the Prior Art Database: 2005-Jan-28
This article describes an Electronic Service Request System (ESRS) developed to facilitate the processing of user-generated requests for data processing user services. These user services may include requests for user ids for access to mainframe computer systems, requests for personal computers and/or personal computer application software, and modifications to the hardware and/or software on the mainframe systems.