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Method for Directing and Controlling ALL Activities Relating to the Repair And/Or Maintenance of Data Processing Equipment

IP.com Disclosure Number: IPCOM000037065D
Original Publication Date: 1989-Nov-01
Included in the Prior Art Database: 2005-Jan-29

Publishing Venue

IBM

Related People

Authors:
Wentz, SL Zempel, LL [+details]

Abstract

A program is disclosed that directs and controls all activities during repair and/or maintenance of data processing equipment. The program implements the collective knowledge of the highly skilled development engineers to carefully guide a service person of limited skill through ALL activities required to complete an accurate repair of a previously analyzed problem. The program is responsible for: