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An interface is provided that allows a user to electronically order data warning of potential problems to software and Licensed Internal Code, and be able to retrieve fixes that resolve the problems.
English (United States)
This text was extracted from a PDF file.
This is the abbreviated version, containing approximately
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Automated Program Temporary Fix Ordering
An interface is provided that allows a user to electronically order data
warning of potential problems to software and Licensed Internal Code, and be
able to retrieve fixes that resolve the problems.
Electronic Customer Support in an AS/400* system provides a
user interface and an electronic interface for ordering fixes,
preventive fix packages, or problem awareness data from the RETAIN
support. The requested fix and requisites plus description data are
gathered by the applications and sent to the customer via mail or
data link. Problem description data are automatically sent to the
user in his national language based on the records sent to RETAIN.
1. The AS/400 functions provide screens that allow the
user to order a specific fix, preventive service
packages (problem description data), or a preventive
2. The user using the service support facility (SSF)
sends the request via a data link.
3. The SSF gathers data defining the level of the
system and verifies that the request PTFs (program
temporary fix) are not currently installed.
4. The dialog between RETAIN and AS/400 determines the
applicable requisites and selects PTFs that are at the
correct release level.
5. PTFs are delivered in "save file" format, and the
user is informed of the PTF(s) and cover letters
6. Cover letters and preventive service planning data
are sent to the user in the national language selected