Recording Failure Information on Returned Hardware
Original Publication Date: 1989-Dec-01
Included in the Prior Art Database: 2005-Jan-29
Described is a method of using a nonvolatile RAM and modification of error isolation software to ship pertinent information on a failure along with parts back to a factory for analysis. Information returned with parts from field failures is very often incomplete, inaccurate, or nonexistent. This technique addresses this problem.