General-Usage Remote-Access Storage and Forward Message Handling
Original Publication Date: 1983-Nov-01
Included in the Prior Art Database: 2005-Feb-07
The technique discussed herein enhances the ability of a telephone desk set to offer automatic call answering and store and forward capability. The logic processing discussed can be applied to any telephone or private branch exchange (PBX) system. The General-Usage Remote-Access Storage and Forward Message Handling allows a caller to leave information at either a busy or unattended telephone. The telephony system being discussed allows for acquisition of message information without recourse to voice digitalization/storage. The telephony management system uses speech synthesis to advise a caller that the phone is either unattended or busy. A canned, synthesized message is used for these purposes. The caller is advised that by using his push-button key pad he can leave his telephone number by simply rekeying it in.