Method for Substituting Message Portions on Answer Machines Depending on the Outgoing Message
Original Publication Date: 1994-Jan-01
Included in the Prior Art Database: 2005-Mar-26
Johnson, WJ: AUTHOR [+2]
The present article enhances the technique in [*] by allowing variable message substitution, dependent upon the content of the called answer system's outgoing answer message.
Method for Substituting Message Portions on Answer
on the Outgoing Message
article enhances the technique in [*] by
variable message substitution, dependent upon the content of the
called answer system's outgoing answer message.
callers receive answer messages as prompts in order
to leave a phone message. The message to be left typically says
something like "please call me back as soon as possible". The caller
must sometimes wait for completion of the answer message. Then, the
caller must spend time leaving the phone message. A method is needed
which reduces time spent on a telephone by a caller.
technique [*] allowed a user to define
one or more
outgoing messages which may automatically be left on an answer
machine or answering phone mail system. Whenever the user encounters
an answer message, an appropriate telephone keypad entry is made to
enter a mode for auto-leave-message. The user then selects a numeric
handle indicating to leave an outgoing dependent message. Instantly,
the user may hang up the phone. Subsequent processing is managed
after the caller has ended the call. The line used for the call
remains live, despite hanging up the phone, and a message is
automatically left without utilizing the caller's time. The article
describes automatically waiting for the appropriate signal for
leaving a message and leaves a message depending on the content which
was detected in the outgoing message. For example, the caller may
configure string criteria (with voiced phrases which are converted to
strings for outgoing message compare) such as "vacation," "out of
office," etc., in order to not leave a message if this criteria is
detected in the called system answer message. The caller may also
configure a default value of leaving a prerecorded default message.
The caller may configure string criteria such as "within 24 hours" in
order to leave a more urgent sounding...