Browse Prior Art Database

Call Intent based “Enhanced Caller ID”

IP.com Disclosure Number: IPCOM000147296D
Original Publication Date: 2007-Mar-08
Included in the Prior Art Database: 2007-Mar-08
Document File: 4 page(s) / 886K

Publishing Venue

Motorola

Related People

Subodh Sohi: AUTHOR

Abstract

Knowledge of call intents can help the receiver to take most appropriate action(s) for any incoming call. For ad-hoc communication requests, present call handling at receiving end is limited to caller phone number with some high level user context information like user location, presence etc. Receiver manually need to establish the call intents based on the contextual parameters, which may lead to wrong handling of calls because actual call intents may differ from the predicted ones. In this paper, we propose an assisted UI mechanism to specify call intent(s) from caller, which is used to enable enhanced caller ID for receiver.

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Call Intent based "Enhanced Caller ID"

Subodh Sohi

Abstract

  Knowledge of call intents can help the receiver to take most appropriate action(s) for any incoming call. For ad-hoc communication requests, present call handling at receiving end is limited to caller phone number with some high level user context information like user location, presence etc. Receiver manually need to establish the call intents based on the contextual parameters, which may lead to wrong handling of calls because actual call intents may differ from the predicted ones. In this paper, we propose an assisted UI mechanism to specify call intent(s) from caller, which is used to enable enhanced caller ID for receiver.

Keywords:Communication, call intent, call context, caller ID

1. Introduction

  The general field of work is towards contextual calls, where knowing the context of call helps to take appropriate action(s) at receiving end. For example, if Elix can somehow find that call from Tom is about "soccer match", he may reschedule the call for some other time. In the same way, there are multiple actions one can take when receiving a call like "send to voice mail", "reschedule the call", "drop the call", "connect the call" etc. Knowing the call intent(s) of the call would help receiver in choosing the most appropriate action(s). On the other hand, looking at the caller side, if a caller has a simple way to specify call intent(s) and transfer specified intent(s) along with the call as enhanced caller ID for receiver, it will help caller to get his call request appropriately handled.

  Most of the present call processing systems on the receiving end, try to establish call context by reasoning about caller's situational information like location, presence etc. These solutions are limited to prediction

of high-level call contexts, without any confirmation of call intents from caller. As, actual call intent(s) may differ from the analyzed call intent, and has more impact on the action at the receiving end, we need to have mechanism through which caller can specify his actual call intent(s) along with call in real time and receiver can find the call intent(s) as enhanced caller ID.

  The rest of the paper is organized in the following manner. Section 2 explains enabling of "call intent based enhanced caller ID" in detail. Section 3 discuss about related work. Section 4 summarizes the paper and gives conclusive remarks. Section 5 talks about our future research direction in this area.

2. Enabling call intent based "Enhanced Caller ID"

  As shown in Figure 1, we proposed an assisted UI mechanism using which a caller could specify his intent(s) along with the call.

Caller: TOM Receiver: ELIX

Tom is calling for
1) Trust work AND
2) personal work.

E li x

Caller: TOM Receiver: ELIX

Tom is calling for
1) Trust work AND
2) personal work.

E li x

Context Collaboration...