Dynamic Web Forum Enablement for Handling Errors in Software Applications
Original Publication Date: 2007-May-23
Included in the Prior Art Database: 2007-May-23
When a user encounters an error, this invention allows a software product or operating system to provide a link to a web forum page that contains input from other users that have encountered that same error. Users of the software product use the forum page to communicate and exchange tips on how to work around or solve the problem. Also, developers of the software product can monitor the forum as a way to provide support to end users and collect information about problems with the quality of their product.