A system for contextual tutorials and guided assistance.
Original Publication Date: 2008-Feb-22
Included in the Prior Art Database: 2008-Feb-22
Providing tutorials or guided assistance has been a very popular user assistance mechanism used within the software and hardware industry. One of the main limitations of most tutorials or guided assistance is that it requires the user to read or watch a demonstration outside of the context of the interface or GUI and then perform the actions required. So, the user is either forced to 1) remember all that they have seen and mimic it once back in the context of the interface or 2) bounce back and forth between the tutorial and the interface. Both of these approaches are inefficient at best. While tool tips help solve the problem to a certain degree. They are often limited in description and scope. This invention seeks to solve this problem by integrating the tutorial or guided assistance directly in context so the user can access a robust description or rich media demonstration for the information where and when they need it.