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System and method to send automated mail alerts while disabling the out of office agent

IP.com Disclosure Number: IPCOM000172931D
Original Publication Date: 2008-Jul-21
Included in the Prior Art Database: 2008-Jul-21

Publishing Venue

IBM

Abstract

Disclosed is a "System and method to send automated alerts while disabling the out of office facility in telephony and email systems" The telephony systems and POP3 compatible mail clients offer the facility of setting offline messages when the user is out of office. Facilities like Agents and answering machines will be used for this purpose to send messages in the form of pre populated emails or prerecorded voice messages. In the EMail systems, when the Out Of Office Agent is enabled and set, this feature automatically replies to mails that a particular user receives while he/she is out of the office. The telephony systems have the facility of setting out of office voice messages using an answering machine and play them as auto reply to the calls received. This disclosure proposes a novel idea of sending automated alerts and automated voice messages if the Out Of Office agent or the answering machine is turned off prior to the schedule mentioned while enabling it.