A process for detection and notification of missing service management data.
Publication Date: 2010-Mar-29
The IP.com Prior Art Database
A Process for detection and advanced notification of missing service management data. Existing Service Management systems report service affecting events as the data from the monitored service infrastructure is received; however, when data is not received in the monitoring system, unacceptable delays can occur. This process describes a solution for advance notifications even when the monitoring systems do not receive data.