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A process for detection and notification of missing service management data.

IP.com Disclosure Number: IPCOM000194532D
Publication Date: 2010-Mar-29

Publishing Venue

The IP.com Prior Art Database

Abstract

A Process for detection and advanced notification of missing service management data. Existing Service Management systems report service affecting events as the data from the monitored service infrastructure is received; however, when data is not received in the monitoring system, unacceptable delays can occur. This process describes a solution for advance notifications even when the monitoring systems do not receive data.