Method and System for Enabling hosting providers to Efficiently Maintain Inventory Records and Customer Information in a Rational Environment
Publication Date: 2010-Jul-22
The IP.com Prior Art Database
A method and system is disclosed for enabling hosting providers to efficiently maintain inventory records of rational assets and information pertaining to its customers in a rational environment hosted by the hosting provider.
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Disclosed is a method and system for enabling hosting providers to efficiently maintain inventory records of rational assets and information pertaining to its customers in a rational environment hosted by the hosting provider.
Usually, a hosting provider hosts a number of databases with varying schemas and schema versions as per the requirements of the customers. Accordingly, the hosting provider is supposed to interact with a customer based on a schema and/or version of schema used by the customer. The hosting provider is required to interact with the customer in order to provide customer support, provide information pertaining to any changes to the database used by the customer, and to pass on billing related information. Therefore, it is of utmost importance that the hosting provider maintains accurate information pertaining to its rational assets and customers.
In accordance with the method and system disclosed herein, a hosting provider is provided with consolidated information pertaining to various aspects to the rational environment hosted by the hosting provider.
The system disclosed herein automatically scans through the entire rational environment to discover various database schemas and versions of schemas active in the rational environment.
Number of such unique databases is stored in a central repository which can be easily accessed
by a system administrator. This helps a hosting provider to accurately maintain inventory records of the rational assets.
Further, the system also identifies number of customers accessing these unique databases. Additionally, the system also determines profile information of each customer. Profile information of a customer includes meta-data of...