Instant Messaging As A Tool for Server Communication/Configuration
Publication Date: 2010-Sep-23
The IP.com Prior Art Database
Disclosed is a system and method which facilitates remote communication between a server or hardware machine and a systems administrator. The method utilizes existing instant messaging capabilities and enhances them with natural language tagging and analysis so that the system recognizes and responds to program commands contained in the message.
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Instant Messaging As A Tool for Server Communication /Configuration
Interaction required for gaining systems management information has traditionally been
a one-way path of communication. That is, a system or group of systems either sends
status messages to an administrator or an administrator polls a system for information.
This push/pull type of interaction limits an individual's ability to easily understand and
solve issues that are associated with a computing cluster.
Additionally, the need to gain information, understand problems, and act quickly to
resolve issues in as little time as possible is becoming more and more important to
datacenter administrators. Time to recovery is an area with an opportunity for
improvement for most servers; a clear communication path is key to accomplishing this. The current invention disclosure addresses both of the above issues. It outlines a
technique that provides a more conversational-style communication between users and
systems management software, as well as the ability to remotely hold such
conversations from administrator consoles.
By utilizing instant messaging (IM) services for communication with server firmware or
systems management software, individuals have a reciprocal conversation with
managed systems. Conversations are initiated by either the system management entity
or the administrator and utilize existing or new command structures for gaining
information and performing simple actions.
Although a multitude of embodiments apply to this invention, the basic components are:
1. Systems management software or firmware programmed such that the
software/firmware (SW/FW) application has an interface to an instant messaging
service, either common or uniquely developed for that SW program.
2. A set of alerts and commands created in a natural language style, with
associated degrees of freedom and embedded natural language understanding
(i.e., the ability for the SW program to recognize similar language).
3. A network that connects the systems management application to a remote
console of some type (e.g., PC, server, mobile electronics device)
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Consider the following simple use-case:
John is a datacenter administrator at a small consulting firm. John manages several
servers, including products from different...