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Method for scoring responsivness in an IM environment Disclosure Number: IPCOM000200371D
Publication Date: 2010-Oct-08
Document File: 1 page(s) / 23K

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The Prior Art Database


Method for scoring responsivness in an instant messaging environment

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Method for scoring responsivness in an IM environment

Instant Messaging (IM) is shaping up to be more than just a social and collaboration tool, it is fast becoming an integral part of many business processes. When relied on for real-time or time-sensitive collaboration, it becomes important to get a timely response from an initiated chat session.

The problem is, some recipients of a chat request will "sit" on the initiation request, in hopes that the initiator will move on to another person (therefore avoiding work), or as a method to throttle incoming work to better suite a leisurely pace. In some cases, the requestor will wait for several minutes, only to find that the recipient has not engaged the "I am away" flag. Although an honest mistake, this practice can cause delays as there is no indication to the end user's reliability. These issues can hamper the instant messaging platform's potential to be used as a way to locate technical resources or assistance in a timely manner.

The proposal is to have a score associated with each instant messaging user. This score can be based on the amount of time to respond to initiated requests, or even the amount of time that a user spends in active (not away or blocked) mode. This score can also be further extended to include such items as quality of response, responsiveness to specific groups or users, etc.

The benefit will be that a user can see before initiating a request if the person they are trying to chat with is...