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TouchPoint Modeling System And Method

IP.com Disclosure Number: IPCOM000204394D
Publication Date: 2011-Feb-23
Document File: 6 page(s) / 58K

Publishing Venue

The IP.com Prior Art Database

Abstract

Disclosed is the Client TouchPoint Modeling (CTM) Application, a system and method by which service system entities can identify touchpoints between themselves and the client and better understand their impact on service quality, as well as identify opportunities for service improvement.