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Federating Contact Centers of Business Partners Leveraging Presence

IP.com Disclosure Number: IPCOM000208042D
Publication Date: 2011-Jun-21

Publishing Venue

The IP.com Prior Art Database


Disclosed is a method and apparatus to leverage unified communications capabilities for next-generation contact centers in order to provide the customers a unified view of partnering businesses so that they are able to resolve a problem more interactively and over one session in the shortest possible time.