Dismiss
InnovationQ and the IP.com Prior Art Database will be updated on Sunday, December 15, from 11am-2pm ET. You may experience brief service interruptions during that time.
Browse Prior Art Database

Federating Contact Centers of Business Partners Leveraging Presence

IP.com Disclosure Number: IPCOM000208042D
Publication Date: 2011-Jun-21

Publishing Venue

The IP.com Prior Art Database

Abstract

Disclosed is a method and apparatus to leverage unified communications capabilities for next-generation contact centers in order to provide the customers a unified view of partnering businesses so that they are able to resolve a problem more interactively and over one session in the shortest possible time.